Questions and answers

Roses, rose boxes, jewelry and keepsake books: orders ship the next business day. US orders arrive in 1 to 5 business days, Canada in up to 7 business days, and other countries in 5 to 10 business days.

Custom gifts: the Corazon Video Box, Custom Map Plaque, Love Story Magazine and Museum of Us are made just for you, so we need up to 5 business days to make each one. Then US orders arrive in 1 to 5 business days, Canada in up to 7, and other countries in 5 to 10.

Yes. We ship worldwide: if you can select your country at checkout, we can ship there. The roses travel in a secure box, so they reach you safely wherever you are.

We're based in California and ship our gifts safely worldwide.

While your order is being prepared, watch your email for updates (check promotions and spam too, and search for Corazon Gift Co.). Once it ships, you can track your order here.

With Apple Pay, your order emails go to the email saved on your Apple Pay account (your Apple ID), which may not be the email you use every day. Check that inbox, plus promotions and spam. To track your order, enter that same email.

Give it a little time. It can take a few hours for the first scan to reach the tracking system. If you don't see an update for a while, email us at help@corazongift.com.

If your order has been in the same place for days, email us at help@corazongift.com with your order number and we'll look into it.

Pick the gift you'd like on our site, choose your options and check out.

One of two things usually happened:

Your order didn't go through, but your card shows a charge. The card's billing address didn't match (a failed address check), so the order was declined. Your card issuer releases the charge within 24 hours. Next time, use the billing address connected to your card.

Your order went through, but no email arrived. Check promotions and spam. If you paid with Apple Pay, check the email on your Apple ID. Still nothing? You may have typed a different email: write to help@corazongift.com with the name on your order.

You can cancel or change your order within 4 hours of placing it. After that, it's on its way to being made and shipped. Need an urgent change, like a new address? Email help@corazongift.com right away and we'll see what's possible.

Right now, we don't have that paper available.

If anything arrives damaged, email us within 3 days of delivery and we'll replace it or refund you in full.

Send a photo of the item with your order number to help@corazongift.com so we can make it right.

Items that aren't custom can be returned unused, in their original packaging, with proof of purchase. Email help@corazongift.com to start a return. Custom and personalized items are made just for you, so they can't be returned unless they arrive damaged or defective. See our return policy for the details.

Our roses are designed to last a lifetime, symbolizing everlasting love and beauty.

No. There's no need to water or care for the roses. Thanks to a unique preservation method, each rose keeps its look and color without any care from you.

To keep the roses safe, the bouquet travels disassembled in a secure box. Inside is an instruction card with a QR code to a short video that shows you how to put it together in about 10 minutes. It comes out looking like our videos and photos.

Lift off the clear acrylic lid, then turn the top. The rose turns away and the necklace is waiting on a velvet tray underneath.

One word or name on each heart, up to 8 characters per heart. You can use letters, numbers, Roman numerals and simple symbols (♥ ❤ ♡ ✿ ❀ ✽ ✪ ★ ☆ ☘ ☾ ∞). Emojis aren't supported. Engraving is optional and included in the price.

Every necklace is engraved in the same classic serif lettering, along the edge of each heart. You see a live preview before you order.

The rose box with its clear acrylic lid, a preserved rose (one or four), the gold interlocked hearts necklace on a velvet jewelry insert, a red gift bag with rope handles and a protective shipping box.

Pick them on the Video Box page before you add it to your cart. They upload with your order, and the box arrives loaded and ready to give.

Same box, same 36 roses. Regular takes 1 to 3 of your videos or photos. The Netflix Edit takes 3 to 5.

Videos or photos, up to 256 MB each. The screen is wide (16:9), so videos filmed with your phone sideways fill it best.

Yes. You can upload your own content with the included USB cable. The box comes with step-by-step instructions.

The rechargeable 1500mAh battery plays for several hours and goes into standby to save power when the box is closed. A charging cable is included.

Yes. It arrives fully assembled and loaded, so you can ship it directly to that special someone.

Email us at help@corazongift.com or send a message through our contact form. Please allow up to 24 business hours for a reply.