Return Policy

**Return Policy**

Please note that our roses are artificial and come disassembled. Additionally, it is essential to review our Processing and Shipping times carefully. Order cancellations are only allowed if your order has not yet been shipped.

If you receive a product that is defective or damaged during shipping, we offer a guarantee replacement. Please contact us within three days of delivery..

**Eligibility for Returns:**
To be eligible for a return, your item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at help@corazongift.com

If your return is approved, you will be responsible for purchasing a shipping label and emailing us the tracking number. Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, feel free to reach out to us at help@corazongift.com

**Change of Mind:**
If a customer undergoes a "change of mind" after an order has been placed—including, but not limited to, realizing they’ve chosen a shipping method that doesn't correspond with their preferred delivery date—the following policies apply:

- Once a customer submits payment for an order, it is immediately considered "processed" and forwarded to our production/shipping facility to begin preparations.
- Canceling an order that has already been placed is never guaranteed, especially during holidays or particularly busy periods.
- At our discretion, we may offer to ship the order to an alternate address, depending on whether the order has already been dispatched.
- If an urgent change is required for an existing order, including address changes, customers are encouraged to contact customer service immediately upon placing the order to determine if the change is possible. Once the details of an order have been forwarded to production or shipping, we cannot guarantee the ability to make changes, and customers whose changes cannot be accommodated will not be eligible for refunds or cancellations.
- We reserve the right to deny a cancellation request for any reason.

**Holiday Periods:**
During holiday periods (Valentine’s Day, Mother’s Day, Father’s Day, Thanksgiving, and Christmas), at least seven days’ notice is required for all order changes. Please contact customer service as soon as possible, and we will do our best to accommodate your request.

**Customer Responsibility for Address Accuracy:**
Customers are solely responsible for ensuring that the address they enter when placing their order is correct, complete, and accurate at all times. This includes providing unit numbers, business names, and phone numbers as needed. We strongly advise customers to review their receipt to confirm that the address submitted is accurate before the order has been shipped. As the seller/merchant, we can only ship orders to the address provided by the customer.

We understand that mistakes happen and plans change; if you realize you’ve entered an incorrect shipping address or require an address change, please contact us immediately so we can attempt to correct the address before the order has been shipped or fulfilled.

Once an order has been dispatched and/or is already in transit, we are unable to change the shipping address. Therefore, customers are not entitled to refunds if an order is rendered undeliverable, lost, or damaged due to an incorrect or incomplete address provided at the time of purchase.

**Undeliverable Orders:**
Customers are not entitled to refunds for undeliverable orders. This includes, but is not limited to, the following situations:

- The intended recipient was not available to accept their package at the time a scheduled delivery was attempted, including not answering their door or phone.
- The intended recipient refused to accept their package due to personal reasons.
- The customer/sender provided incorrect or incomplete delivery/address information at the time the order was placed, which either prevented delivery or resulted in the order being delivered to the wrong location. This includes incorrect suite/unit numbers, phone numbers, company/business names, recipient names, etc.
- The intended recipient did not retrieve their package from a designated third-party courier's pick-up facility within a suitable time frame (usually five business days), resulting in the order being returned to our warehouse or discarded by the courier.

Upon being contacted, customer service will offer to re-ship the returned item subject to a re-shipping fee, the amount of which will vary depending on the destination and contents of the order. For example, if the original order contains perishable items such as flowers or fruits, a fee will be charged to facilitate the remaking/replacement of such items that cannot be reused or resold.

**Damages and Issues:**
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the issue and work to resolve it promptly.

**Failed Delivery:**
If your order is lost or undelivered due to carrier issues, please contact us as soon as possible. We will work with the carrier to locate your package. If the package cannot be found, we will issue a full refund or send a replacement at no additional cost. Please note that refunds for failed deliveries will only be issued if the carrier confirms the package is lost or undeliverable.

**Exchanges:**
The quickest way to get the item you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

**Refunds:**
We will notify you once we have received and inspected your return. If the refund is approved, it will be automatically processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at help@corazongift.com